Effective Date: June 2026

At SRSM Jewels, we are committed to providing high-quality 1 Gram Gold Jewellery that meets our customers’ expectations. Every product undergoes a thorough quality inspection before dispatch to ensure it reaches you in excellent condition.

We understand that occasional issues may arise during shipping or order fulfillment. This Return & Exchange Policy outlines the conditions under which returns, exchanges, and refunds may be requested.

Return & Exchange Request

If you have received a damaged, defective, incorrect, or incomplete product, please submit a Return & Exchange Request through the form provided on this page within 48 hours of delivery.

Our Customer Support Team will carefully review your request and guide you through the next steps.

Eligible Reasons for Return or Exchange

A return or exchange request may be considered under the following circumstances:

✔ Wrong Product Delivered

✔ Damaged Product Received During Transit

✔ Manufacturing Defect

✔ Missing Item in Package

✔ Product Significantly Different from the Description

All requests are subject to verification and approval by SRSM Jewels.

Conditions for Approval

To qualify for a return or exchange:

  • The request must be submitted within 48 hours of delivery.
  • The product must be unused and unworn.
  • Original packaging, tags, labels, and accessories must be included.
  • Clear images of the product and packaging must be provided.
  • An unboxing video is highly recommended and may be required for claim verification.
  • The product must not show signs of misuse, tampering, alteration, or damage after delivery.

Failure to meet these conditions may result in rejection of the request.

Products Not Eligible for Return or Exchange

For hygiene, quality control, and business reasons, the following products are not eligible for return or exchange:

✘ Products used after delivery

✘ Products damaged due to customer handling

✘ Customized or personalized jewellery

✘ Special-order products

✘ Products without original packaging

✘ Products returned after the eligible reporting period

✘ Minor color differences caused by photography, lighting, or screen settings

✘ Change of mind after purchase

✘ Incorrect product selection by the customer

No Return for Change of Mind

As jewellery is a personal-use fashion product, SRSM Jewels does not accept returns based on:

  • Personal preference
  • Change of mind
  • Style expectations
  • Incorrect selection by the customer

Customers are encouraged to carefully review product images, specifications, dimensions, and descriptions before placing an order.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect
  • Incomplete

Please contact us within 48 hours of delivery and provide:

  • Order Number
  • Customer Name
  • Mobile Number
  • Product Photos
  • Package Photos
  • Unboxing Video
  • Description of the Issue

Providing complete information helps us process your request faster.

Exchange Process

Once your request is approved:

Step 1

Submit the Return & Exchange Form.

Step 2

Our support team reviews the submitted information.

Step 3

If approved, pickup instructions or return shipping details will be provided.

Step 4

Returned items are inspected by our quality team.

Step 5

A replacement product will be dispatched.

Exchange processing typically takes 5–10 business days after successful verification.

Shipping Charges for Exchanges

If the Error is from SRSM Jewels

We will bear the applicable exchange shipping costs.

If the Request Does Not Qualify

The customer may be responsible for applicable shipping charges.

Refund Policy

SRSM Jewels generally follows an Exchange-First Policy.

Refunds are issued only under exceptional circumstances such as:

  • Product unavailable after payment
  • Duplicate payment transactions
  • Order cancellation approved before dispatch
  • Situations where a replacement product cannot be provided

Approved refunds will be processed through the original payment method within 7–10 business days.

Order Cancellation

Orders may be cancelled before dispatch by contacting our support team.

Once an order has been shipped, cancellation requests may not be accepted.

SRSM Jewels reserves the right to approve or reject cancellation requests based on order status.

Quality Assurance

Every SRSM Jewels product undergoes:

  • Product Verification
  • Quality Inspection
  • Secure Packaging
  • Dispatch Verification

This process helps ensure customers receive products in excellent condition.

Return & Exchange Request Form

If you have received a damaged, defective, incorrect, or incomplete product, please complete the form below within 48 hours of receiving your order.

Before Submitting Your Request

  • Product must be unused and in its original condition.
  • Original packaging, tags, and accessories must be retained.
  • Order Number is mandatory.
  • Upload clear photos showing the issue.
  • Upload an unboxing video whenever possible.
  • Requests submitted after 48 hours may not be eligible for review.
  • Approval is subject to verification by SRSM Jewels.

We Are Here to Help

Our goal is to ensure every customer enjoys a smooth and satisfying shopping experience. If something isn’t right with your order, we’ll do our best to resolve it quickly and fairly.

Please fill out the form below and our team will get back to you as soon as possible.

Contact Us

SRSM Jewels
Sri RudhraSree Marketing Jewels
Website: https://srsmjewels.in

Customer Support
Email: support@srsmjewels.in

WhatsApp: +91 XXXXX XXXXX

Business Hours:
Monday – Saturday | 10:00 AM – 7:00 PM

We appreciate your trust in SRSM Jewels and thank you for choosing us.